Cancellation policy: We require 24 hours notice for all cancellations. If you do not cancel your appointment, we reserve the right to charge you 25$.
No Show: In order to respect the time of our Stylists, if an appointment is no showed you will be subject to a $50 no show fee and serviced.
Late policy: In order to avoid any scheduling tangles we ask that you please arrive 5 minutes prior to your appointment to allow for check-in. If you are 20 minutes late for your appointment we may need to reschedule your appointment.
Refunds: All services are non refundable but we will be more than happy to schedule a corrective service free of charge.
The service must be a mistake from the service provider... not something you might have changed your mind (after the service has been performed). In case of a disagreement, a redo must be validated by management. You have 24 hours to contact the Salon to receive a complimentary service to adjust any dissatisfaction.
It is important you contact the Salon as soon as you are unhappy so we can schedule you As Soon As Possible for a corrective service.
Please keep in mind, using box color or going from Darker to Lighter tones may result in more than one service to achieve your desired result.
Pink Me Up gift cards cannot be returned and should be treated like cash.
Please note that all services, tabs and memberships are non refundable.